DTX + UCX London 2025: 20 Highlights Not to be Missed
DTX + UCX London will open its doors at Excel on 1-2 October 2025 for its 20th anniversary.
With an unrivalled lineup of speakers including Olympic Champion, Mo Farah, The Times Technology Business Editor, Katie Prescott, plus technology leaders from Bet365, ITV, Selfridges, Virgin Active, Centrica, Santander and the NFL, this year’s event is not to be missed.
Digital Transformation Expo (DTX) and Unified Communications EXPO (UCX) is centred around the importance of people in business and digital evolution, exploring how people, platforms and processes come together to accelerate transformation.
It is the place to hear about how businesses can leverage the latest technology advances for every job function, from developers to cyber teams and everyone in between, all under one roof.
So, what is happening at this year’s most exciting technology event on the calendar? Read on for a roundup of the top 20 sessions not to be missed at DTX + UCX London 2025.
Day 1 Keynote: Fuelling ambition: How Britain’s four-time Olympic champion turned big dreams into record-breaking realities
Overcoming adversity with adaptability: How has agility been so important on Mo’s journey to Olympic success? Finding a winning approach to goal setting: How to set achievable goals that spur, not deter, motivation and success? From advanced technology to elite training, what contributed to maintaining peak performance in the pursuit of Olympic gold?
Speaker:
Mo Farah, Champion Athlete & Ambassador
When: 10:00AM - 10:45AM - Wednesday 1st October - Main Stage
Day 2 Keynote: AI's reckoning: Separating hype from reality
What are the most exciting real-world applications of AI on the horizon, and how do they compare with the promises being made by frontier AI companies? Are we entering an AI bubble reminiscent of the dot-com era, and what challenges, risks, and unintended consequences should businesses prepare for? From shifts in the job market to the rise of innovative UK startups, where is AI already making an impact and what surprises are emerging along the way?
Speaker:
Katie Prescott, Technology Business Editor at The Times
When: 10:15AM – 11:00AM – Thursday 2nd October - Main Stage
Breaking silos: Aligning tech leadership for strategic impact
Why is cross-functional collaboration essential for aligning IT strategy with core business objectives, driving innovation, and achieving organisational success? How can integrated teamwork strengthen data quality, enhance cybersecurity, and accelerate digital transformation to deliver enterprise-wide value and competitive advantage? What strategies are key to building a collaborative culture that empowers teams, breaks silos and unifies IT strategy?
Speakers:
Amit Thawani, CIO - Insurance, Pensions & Investments, Lloyds Banking Group
Nick Creagh, Chief Data Officer, University of East London
Peter Nota, CISO, Vanquis
Shruti Sharma, Chief Data & AI Officer, Save the Children UK
Charlotte Bemand, Director of Digital Futures, HBK - Hottinger Brüel & Kjær
When: 11:35AM - 12:20PM - Wednesday 1st October - Main Stage
When IT hits the headlines: What the Post Office scandal can teach us about the power of people in Tech
From data breaches to digital misfires, we explore what happens when technology goes wrong, and how teams can stay ahead of the story - not become it. Humans as the Failsafe: Why human-in-the-loop remains vital for ethical AI, operational resilience, and catching the things automation can’t. Risk, Reputation & Responsibility: How transparent governance, early risk detection, and a strong culture of accountability can help avoid scandal and build lasting trust.
Speakers:
Bryan Glick, Editor in chief, Computer Weekly
Sharon Gunn, Group Chief Executive, BCS, The Chartered Institute for IT
When: 2:00PM - 2:30PM - Wednesday 1st October - Main Stage
The transformation tightrope: How to balance speed, security and global complexity whilst preparing for the unknown
How can organisations balance internal readiness with the urgency to move fast, stay competitive, and remain agile for unpredictable technology shifts? How do you deliver and scale transformation projects globally while managing cultural, regulatory and operational complexity? How can organisations maintain security, compliance and cost control whilst remaining agile?
Speakers:
Kam Karaji, Director, Cyber Security & Risk Management, NFL
Sophia Adhami, Senior Director, Office of Chief Product Officer, Sage
Udai Kiran Chilamkurthi, Director of Strategy & Architecture, Compass UK&I
When: 12:55PM - 1:40PM - Thursday 2nd October - Main Stage
UCX Highlights: The home of colleague & customer experience
Designing intuitive and accessible customer journeys with human-centered AI
How can organisations keep pace with rapid change without overwhelming teams or sacrificing customer experience? The evolution of generative AI and voice assistants – where are we heading? Striking the right AI–human balance: how to blend efficiency with empathy. From multi- to omnichannel: How to find the perfect blend of self-service, live support and asynchronous channels.
Speakers:
Moderator: Gareth Johns, Managing Consultant, 4C Strategies
Robbie Warwick, Technology Consulting Senior Manager, Accenture
Nikki Powell, Director of Customer Contact Service Delivery, Capita Public Service
Barry Dabson, Global Technology Operations, Europe, Vanguard Asset Management
When: 12:10PM - 12:55PM- Wednesday 1st October - Customer Experience Stage
Secure, seamless, and always-on: Building trust in Unified Communications
From collaboration to compromise? How to manage rising security risks across video, messaging, and voice platforms in a hybrid-first world. Zero trust, full confidence: Embedding smart identity, access, and endpoint protection without slowing down productivity. The human factor: Reducing insider threats and accidental breaches through culture, training, and user-friendly security tools.
Speakers:
Gareth Johns, Managing Consultant, 4C Strategies
When: 12:10PM - 12:35PM- Wednesday 1st October - UCX Keynote Stage
The Teams Upgrade: Advancing communications and collaboration for the modern workplace
Why elevate hybrid experiences that not only enable but empower users to collaborate effortlessly from anywhere. What are some of the ways AI is driving productivity, enhancing collaboration, and creating more engaging interaction? A look at some of the ways Microsoft is creating seamless and intuitive workflows that empowers organisations to thrive in the modern workplace.
Speaker:
Ilya Bukshteyn, Corporate VP for Microsoft Teams Calling, Microsoft
When: 12:50PM - 1:20PM- Wednesday 1st October - UCX Keynote Stage
Driving more intelligent customer communications with AI: A case study
From planning to progress, hear Bath and North East Somerset Council’s journey to transform their contact centre technology. What did it take for a successful adoption and rollout? How was engaging stakeholders throughout the journey critical to success? How is the council now using the data to make informed decisions and what does the next 12 months look like?
Speakers:
Liam Abbott, Head of Digital and Customer Experience, Bath and North East Somerset Council
Paul Ridge, Managing Consultant, 4C Strategies
When: 2.05PM - 2.30PM - Wednesday 1st October – Customer Experience Stage
Adopt and Adapt: Rewiring people, processes and platforms for UC & CX success
From adoption to adaptation: Why successful migrations depend on reshaping business processes and people around SaaS platforms, not just deploying the tech. Blurred lines: Why and how can teams bridge the gap between UC and contact centre (CC) platforms? Bots and CX: How user experience and joined up adoption is critical for hyper-personalised, scalable migration?
Speaker:
Robbie Warwick, Technology Consulting Senior Manager, Accenture
When: 2:05PM – 2:40PM- Wednesday 1st October – UCX Keynote Stage
The Experience-Driven Workplace: How AV Shapes Culture and Engagement
How do you enable seamless communication in hybrid work environments, empower remote employees and foster collaboration at the same time? Can AV tools facilitate inclusivity and transform traditional workplaces into dynamic and collaborative environments? This panel brings together experts to explore whether AV can truly create belonging, engagement and productivity – or whether we’re over-engineering the office of the future.
Speakers:
Moderator: Ben Barnard, Regional Director, UK & Ireland, AVIXA
Jane Hammersley, Queen of Collaboration, Blue Touch Paper
Gary Keane, Head of AV Architect, The University of the Arts London
When: 4:00PM – 4:45PM – Wednesday 1st October – Future Workspaces & AV Stage
Future-Proofing Workplaces with Cisco Video Devices, Audio & Video over IP (AVoIP) and Integrated Networking
Making teamwork more efficient with video devices offering seamless interoperability across major meeting platforms combined with AI-driven collaboration tools. How does Audio Video over IP (AVoIP) and Power over Ethernet (PoE) simplify secure, high performance room set ups and enable scalable, flexible, and energy efficient workplaces? Hear practical examples of how converged solutions across networking, security, collaboration and smart building tech can optimise space usage, enhance employee experience and support digital resilience as business needs evolve.
Speaker:
Ashish Patel, UKI Solutions Engineer Lead, Cisco
When: 11:15AM - 11:40AM - Thursday 2nd October - Future Workspaces & AV Stage
From Friction to Flow: Reimagining CX with AI
Explore how conversational AI transforms disjointed customer touchpoints into seamless, self-service experiences. Every conversation. One intelligent platform. Unify CX at every touchpoint—enhancing satisfaction, reducing costs, and scaling effortlessly across the enterprise. See real-world examples CX leaders can use today to elevate the experience for both customers and agents.
Speaker:
Jonathan McKenzie, Principal Product Manager, 8x8
When: 11:50AM - 12:15PM - Thursday 2nd October - UCX Keynote Stage
DTX Highlights: The home for people-powered transformation
Pole position IT: How McLaren F1 eliminates complexity on and off the track. 5 ways high-performing IT teams win the performance race
Run IT like a race team: Discover how McLaren F1 slashed complexity across 24+ locations using Freshworks - where every second saved powers peak performance. Championship-level results: Learn the 5 proven strategies behind 65.7% ticket deflection, 76.6% faster resolution, and 97.83% CSAT from the world’s fastest IT teams. From pit stops to playbooks: Get a practical, race-ready framework to turn IT from a bottleneck into a business accelerator – fast.
Speakers:
Anand Elangovan, Senior Solutions Lead, Freshworks
Shoaib Yunus, Regional Sales Director, Freshworks
When: 11:00AM - 11:25AM - Wednesday 1st October - ITSM Stage
Foundations first, intelligence next: Building resilient AI-driven security
How do we responsibly implement AI in cybersecurity whilst not neglecting foundational defences? What new risks does AI introduce and how can we defend against them with AI-powered solutions? How does the future of cybersecurity and cyber job roles look like in an AI-driven world?
Speakers:
Moderator: Marcin Roth, Senior Cybersecurity Manager, Currys
Danielle Sudai, Security Operations Manager, Deliveroo
Purav Desai, Lead Microsoft 365 Incident Responder, Financial Services
Asim Khwaja, Cyber Risk & Policy, UK Government
When: 12:10-12:55 – Wednesday 1st October – Holistic Cyber Strategies Stage
Beyond the hype: Strategic preparedness for the post-quantum era
How can organisations cut through the hype around quantum threats to build a realistic roadmap for readiness, and what role will evolving regulations play? How can businesses protect today’s harvested data and tomorrow’s high-value information whilst using quantum preparedness to enhance current security posture? In what ways are leading financial services firms gaining competitive advantage through quantum preparation, and why is data lifecycle management critical to current and future resilience?
Speaker:
Moona Ederveen- Schneider, Principal Consultant, Information Security Forum
When: 1:05PM - 1:30PM - Wednesday 1st October - Holistic Cyber Strategies
The responsible AI playbook: Secure, ethical, educated
Why is it crucial to embed security throughout the entire AI lifecycle, and how can you work with security teams to enable secure AI implementation and adoption? How do you ensure your data is structured with integrity and without bias when training models and how do you assess and mitigate bias to ensure ethical outputs? What have you done to educate the workforce on safe AI use to avoid data leakage, misuse of AI and prevent shadow AI?
Speakers:
Nick Creagh, CDO, University of East London
Praveen Tomar, Head of Data Automation, Ofgem
Nick Beer, Director – Development and Strategy, BFBS
Shruti Sharmer, Chief Data & AI Officer, Save the Children UK
When: 2:40PM – 3.25PM – Wednesday 1st October – Data & AI Stage
Multi-cloud made manageable: Strategies for smarter, secure environments
As sovereignty, cost, and automation pressures reshape IT priorities, how can organisations make smarter workload decisions across multi-cloud and hybrid environments? How do you design resilient multi-cloud architectures that balance agility with compliance, without falling back into legacy complexity? Beyond cloud expertise, what skills are essential to run secure, efficient, and AI-ready environments?
Speakers:
Michael Uanikehi, Lead DevOps Engineer, London Stock Exchange Group (LSEG)
Melanie Rue, Cloud Engineering Manager, Westminster City Council
Chijioke Okoye, Security Analyst, Landmark
Umaima Haider, Senior Lecturer, University of East London
When: 3:25PM – 4:00PM – Wednesday 1st October – Agile IT Stage
Fuel for transformation: Navigating the AI starting line
How do you get started on your AI journey when the market is saturated with products offering the same solution? What does it really mean to get your people, data, and processes AI-ready, and what else might be undermining a secure, ethical, and robust AI rollout? Why is AI literacy essential, and how can it be used to distinguish AI-driven ROI from coincidence?
Speakers:
Moderator: Dan Boyles, Founder & AI Strategist, Hello AI Collective
Daniel Tudorana-Clark, Senior Director of Application Development, Monster Energy
When:1.55PM – 2.30PM – Thursday 2nd October – Data & AI Stage
Empowering people and businesses together is an essential part of what makes brands stand out today.
How can businesses balance empowering their people with driving performance, and why is this dual focus essential for building brands that stand out today? With AI automating routine tasks and freeing employees to focus on relationships, how can leaders foster empathy, confidence, and long-term people skills at every level of the organisation? As cyber threats grow and new technologies emerge, what strategies can organisations adopt to cultivate a culture of resilience, attract top talent, and prepare for the future?
Speaker:
Alexandra Forsyth, Cybersecurity Expert, Alexandra Forsyth
When: 3:10PM - 3:35PM - Thursday 2nd October - Holistic Cyber Strategies Stage
To guarantee a front-row seat and join the game-changers and tech pioneers at this year’s most exciting business transformation event, get your free pass here.
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